FAQ

• What Is San Antonio B-cycle?

  San Antonio B-cycle is a bike sharing service for San Antonio, Texas. With a network of 24/7 on-demand bicycle stations throughout downtown, Museum Reach and Mission Reach, we provide San Antonioians and visitors alike an easy, fast way to navigate the city.

  You can pick up a bike at any B-station and return it to that same station or any other B-station when you are done. Using their B-cards, annual B-cycle members can unlock a bike in seconds. Returning a bike is even easier. Just roll it into a dock, watch for the blinking green light to confirm the bike has been correctly secured and walk away. 

• How Do I Know If My B-cycle Was Returned Properly?

  When returning your b-cycle make sure you push the bike all the way into an open dock. You should hear 3 beeps and see the green light flash to confirm your return. If this does not happen, try pushing the bike in a little more. If that doesn't trigger the beeps and lights call our customer service number and let them know.

  Pro tip: Opt into text messages and you'll receive a text every time your b-cycle is properly docked!

• How Does San Antonio B-cycle Work?

  To access our network of on-demand bicycle stations, purchase annual or monthly membership or 24 hour access online. Or, you can purchase a 24-hour access at any of our stations. Annual and monthly members check out bikes by swiping their card at the dock next to the bike they wish to use. 24-hour access pass holders swipe the credit card they used to purchase the pass at the station kiosk to check out a bike. When you are done riding, return your bike to any station in the system and push it into any empty dock in the station.

• How Much Does It Cost?

  Our annual membership is $100. Our monthly membership is $18 per month. Our 24-hour access is $12. Annual and monthly membership create a Profile Account that can be accessed to update/change any personal information.

  Your access pass or membership gives you unlimited checkouts up to 60 minutes (1 hour) at no additional charge during your access period. Checkouts lasting more than 60 minutes will be charged a usage fee of $2 per additional 30 minutes.

  Maximum usage fee is $35 per 24 hours. To avoid usage fees, check your bike back in within 60 minutes. Sign up as an annual member.

• How Do I Purchase A Pass?

  You can purchase a 24-hour access at any time at any of our B-station kiosks with a major credit card (Visa, Mastercard, Discover, and American Express.) When the kiosk screen asks you if you wish to purchase a day pass, select "Yes". You will be asked to sign our user agreement and enter any promo code you might have. After prompted to swipe your card, you may choose any available bike. Your 24-hour access will start with this checkout, and you will use this same card any other time you wish to checkout a bike during that period. Our annual memberships and monthly memberships must be purchased online.

• Where Is My Pass?

  Our system recognizes the credit/debit card you used to originally purchase your access or membership to the system. Any time you wish to check out another bike during your access period, you simply swipe the same credit/ debit card (except for annual and monthly members who may also use their member card directly at the dock of any available bike.) When the kiosks screen asks you if you wish to purchase a Day Pass, select "I have a pass" and swipe your card when prompted to select your bike. Your card will not be charged again. This simply allows us to recognize your membership without having to issue paper receipts or require you to remember a code.

• How Long Can I Take The Bike?

  San Antonio B-cycle is a bike share system created for short distance trips with the bikes returning within a 60-minute window on each trip. Checkouts lasting longer than 60 minutes will be charged an additional fee of $2 for each additional 30 minutes past the first hour of a checkout, which is included with your access level. Bikes may be used for up to 24-hours at one time, however, but please note usage fees apply after 60 minutes of each check out. To avoid additional fees, simply check the bike in at 60 minutes or less on each trip.

• What If I Want To Keep A Bike All Day Or Longer?

  B-cycle is designed for short trips and letting other members and pass holders use the bikes when you do not need one. By checking the bike back in when you are not riding it, you avoid usage fees, don’t have to worry about locking the bike, and allow others to use the bike. If you want a bike all day or multiple days, we recommend contacting one of our local bike rental companies, like Bike World.

• Where Are The Stations?

  Check our location map for our current B-stations. We currently have 58 stations and 500 bikes to choose from. There's a printed system map at each station and you can download the B-cycle app for iPhone or for Android to see the map of stations on the go and check bike and dock availability.

• When Are The Stations Open?

  San Antonio B-cycle operates 24 hours/day, 7 days/week.

• What If It Is Full? What If A Station Is Empty?

  If a station is full when you arrive, go to the kiosk and select the "Station Full" button after the Welcome screen for a list of nearby stations and to add a free extra 15 minutes to your trip.

  Check our location map for our current B-stations. We currently have 58 stations and 500 bikes to choose from. There's a printed system map at each station and you can download the B-cycle app for iPhone or for Android to see the map of stations on the go and check bike and dock availability.

• What Happens If The Bike Gets Lost Or Stolen?

  Contact Customer Service immediately at (210) 281-0101. You are financially responsible for any and all bikes checked out of a station on your card. If the bike you checked out is not recovered, you will be responsible for the replacement cost, $1200 plus sales tax.

• What If I Am Involved In An Accident?

  If there has been an injury, please dial 911 first. If appropriate, contact the police, as well. As in any accident, exchange information with any other affected party and collect contact information from witnesses. Contact Customer Service at (210) 281-0101 at the earliest appropriate time.

• What If I Get A Flat Tire?

  Please return a bike with a flat tire or any other mechanical issue to the nearest B-station. Contact Customer Service (210) 281-0101 during business hours to alert them to the maintenance issue so we can lock down the bike for repair. You can turn the seat around on the bike so other users know it has a problem. 

• When Does My Membership Period Begin?

  For 24-hour members, your period begins the first time you check out a bike. For annual and monthly memberships, the membership is activated and begins upon purchase

• When Will I Get My B-cycle Key Fob?

  Otherwise, known as your "B-card"! Members will received their B-card within approximately one week of enrolling. You may access the system immediately upon enrolling at any level by swiping the credit/debit card attached to your account at any station kiosk. When asked if you want to purchase a Day Pass, select "I have a pass" and then swipe your card to access a bike. This will work any time you do not have your B-card with you.

• Can I Buy More Than One Membership With My Credit Card?

  Yes, you can have multiple memberships of the same or different types on a card, however, you may only have up to 4 active kiosk 24-hour memberships at one time.

• What If I Want To Cancel My Membership? Can I Get A Refund?

  All membership fees and usage fee sales are final. If you wish to cancel your membership, please feel free to contact Customer Service to notify them. However, there is no refund under the terms of purchase. Membership cancellation or any questions regarding billing fees should be referred to our Customer Service Department.

• How Old Do You Have To Be?

  You must be 18 years of age of older to ride San Antonio B-cycle.

• Can I Use My B-cycle Annual Membership In Another B-cycle City?

  San Antonio B-cycle participates in the B-connected program, which allows annual members to access B-cycle fleets in most other B-cycle cities, including all the other B-cycle programs in Texas as well as Denver, Boulder, and Madison. Instructions on activating your B-card in other cities will be included with your annual membership welcome card. To see if a particular city is participating in the B-connected program, please contact that B-cycle city.

• How Do I Utilize The Lock On The Bike?

  Please note that only the GREY B-cycles are equipped with a lock. The WHITE B-cycles are not.
  
  1. Stretch out the coiled lock and wrap the cable around a stationary object such as a pole or bike rack.
  2. Look underneath the right side (on smaller basket bikes is located on the left side) of the basket and locate the hole on the lock cylinder.
  3. Insert the end of the lock cable into the hole and remove the key from the end of the lock cylinder.

  NOTE: Some jiggling will most likely be required. Try to jiggle the end that is inserted into the hole while jiggling the key. Eventually, the key will come out, showing that the bike lock is secured.
  
  

  4. Now that the bike is locked, DO NOT LOSE THE KEY! There is a $10 charge for lost keys. When you are ready to free the bike again, insert and turn the key in the end of the cylinder.