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E-bike FAQ

  • What is the new e-bike?

  • How much does the new e-bike cost to ride?

  • Where can I ride the e-bike? OR where is it prohibited to ride?

  • How do I find an e-bike?

  • How do I know I have an e-bike?

  • How do I ride the e-bike?

  • How do I lock the e-bike?

  • How fast does the e-bike go?

  • How do I adjust the pedal assist level?

  • How do I turn on the e-bike?

  • How long does the battery last?

  • What if the power is low on the e-bike or the battery dies?


  • Does SWell Cycle have an app?

  • Can I check out a SWell Cycle using the app?

  • Can I buy a SWell Cycle membership through the app?

  • What if my app is not letting me release a bike?

  • Can I buy more than one membership through the app?

Bike FAQ

  • How do I utilize the bike lock?

  • What if the bike won't release from the dock even when it's flashing green?

  • What if I get a flat tire?

  • What if I am involved in an accident?

  • What happens if the bike gets lost of stolen in my possession?

  • How do I know if my SWell Cycle was returned properly?

Membership FAQ

  • What is SWell Cycle?

  • How does SWell Cycle Work?

  • How do I purchase a pass/membership?

  • When does my membership period begin?

  • How long can I take the bike?

  • How old do you have to be to ride SWell Cycle?

  • Can I buy more than one membership with my credit card?

  • What if I want to keep a bike all day or longer?

  • How much does it cost?

  • Where is my pass?

  • Can I use my SWell Cycle Annual Membership in another Bcycle city?

  • What if I want to cancel my membership? Can I get a refund?

  • When will I receive my Key Fob for easy access to SWell Cycle?

Station FAQ

  • What if the station I am at is full or empty?

  • When are the stations open for use?

  • Where are the SWell Cycle stations?

  • I'm having trouble with my credit card at the station - what can I do?

New Name FAQ

Safety First

In San Antonio, a person operating a bicycle has all the rights and duties applicable to a driver operating a vehicle. Please visit the City of San Antonio's website to review up to date Laws and Ordinances before you hit the road!

SWell Cycle Electric Bikes
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