WELCOME TO THE WORLD OF B-CYCLE

What is San Antonio B-cycle?

San Antonio B-cycle is a new way to get around. San Antonio B-cycle members can pick up a bike at any B-station and return it to that same station or any other B-station when they’re done. Using their B-cards, annual B-Cycle members can unlock a bike in seconds. Returning a bike is even easier. Just roll it into a dock, watch for the blinking green light to confirm the bike has been correctly secured and walk away. The onboard B-cycle trip computer allows annual members to track all the miles they ride, the calories they burn, and the carbon emissions they avoid.

Why do we need San Antonio B-cycle?

The B-cycle is a magic bike: there when you need it and gone when you don’t. No more hassles with locking, maintaining, fixing, or storing your getting-around-town bike. Let the magic bike take care of all that!

About 40% of all trips made in America each day are fewer than two miles long. That’s the perfect length for a bicycle trip! A network of magic bikes located throughout Downtown San Antonio allows people to economically and conveniently avoid road congestion and parking problems, and reduce pollution. That’s not all: biking also improves your health and puts a smile on your face!

Who needs San Antonio B-cycle?

San Antonio B-cycle is about giving people in San Antonio a new choice for making short trips conveniently and quickly. It’s magic!

What about the actual B-cycle?

Imagine a bike that is always ready to ride, where and when you want to ride it. The tires are always inflated, the chain is never rusty, and your pants will never get a grease smudge. The bike has a basket to carry your goods, and has front and rear lights. It fits people of all sizes, and best of all, it’s there when you need it, and gone when you don’t. That’s a B-cycle. And it’s powered by the ultimate alternative fuel: you.

How does San Antonio B-cycle work?

San Antonio B-cycle relies on the integration of hardware and software to keep track of members and bikes, and all the interactions between users and bikes. Proprietary GPS and RFID technologies make it possible for bike sharing to be so smart that it is simple for users.

All your rides are tracked by the system. Data such as distance, duration, calories burned, and carbon offset will be captured and uploaded to your personal page at sanantonio.bcycle.com.
 

BECOMING A MEMBER OF SAN ANTONIO B-CYCLE

How much does it cost to join and use San Antonio B-cycle?

San Antonio B-cycle charges a membership fee to gain unlimited access to the system for the duration of your chosen membership period in addition to a time-based usage fee that varies according to how long you keep the bike on each ride. To encourage both usage and bike availability, the first 30 minutes of every ride is free!

You can buy a membership that is good for 24 hours, 7 days, or one year. All memberships can be purchased on this website, and 24-hour memberships can also be purchased at the kiosk that is a part of every San Antonio B-station.

San Antonio B-cycle Rates

What does the term “usage fee” refer to?

The usage fee refers to fees charged based on how long a ride lasts. If a ride is 30 minutes or less, the usage fee is always zero. Rides lasting longer than 30 minutes are subject to usage fees shown in the San Antonio B-cycle Rates section of the website.

San Antonio B-cycle Rates

Why can’t I sign up for a longer membership at a station kiosk?

To make the kiosk sign-up process as simple and quick as possible, only 24-hour memberships are available at the kiosks.

 

Can I become a San Antonio B-cycle member if I don’t have a credit or debit card?

San Antonio B-cycle requires that all accounts be associated with a credit card, or a debit card that does not require a PIN for use.


 

Can I buy a membership for someone as a gift?

Yes. To purchase a San Antonio B-cycle membership as a gift for someone else, contact San Antonio Bike Share at 210.281.0101. After processing your membership fee payment, we will provide you with a promotion code that the gift recipient uses to register online. Your gift recipient will be required to enter their credit or debit card information for potential usage fees.

 

What is a B-card and how does it work?

A B-card is a plastic card issued to San Antonio B-cycle annual members. Using their B-card, annual members can check out bikes directly from the docks at any B-station, instead of using the kiosk. The B-card checkout method is super fast and convenient!

The B-cards contain an RFID chip uniquely associated with the member’s account. When the B-card is presented at a San Antonio B-cycle dock, the B-cycle computer is queried to confirm that the member is in good standing and to associate the member with the bike they are checking out. When a bike is returned, the B-cycle computer updates the member’s account.

B-cards also contain a magnetic strip so the cards can be read by the credit-card reader found on the kiosk. This allows B-card holders to identify themselves at the kiosk to obtain time credits when a station is full.

 

How do I get a B-card?

B-cards are issued to annual members only. Your B-card should arrive by mail within 10 days after joining.

How often is my credit card charged for B-cycle fees?

Membership fees are charged when registration occurs. Usage fees accumulate during the membership period. 24-hour and 7-day members will be charged for usage fees at the end of their membership period. Annual members will be charged on the first of each month for usage fees accrued during the previous month.

 

Can I buy more than one membership with my credit or debit card?

When signing up online, up to four memberships can be associated with one credit or debit card, however, because each member creates their own profile, each membership must be purchased seperately. When buying a 24-hour membership at a station kiosk, up to four memberships can be purchased with the same credit or debit card, but the same card must be present for all subsequent checkouts during the membership period.

PERSONAL ACCOUNT MANAGEMENT

What if I don’t agree with a credit card charge?

Call Customer Service at: 210.281.0101.
 

What if I want to cancel my membership?

Membership fees are non-refundable, but if you wish to suspend your account to prevent any new usage fees, call Customer Service at 210.281.0101.

How do I receive (or stop) text notifications?

When registering, members choose whether they want to receive text notifications. Members can change this preference anytime thereafter by logging into their personal B-cycle profile and managing their account settings.
 

How do I change or update my credit card information?

Members can change their credit card information by logging into their personal B-cycle profile and managing their account settings.
 

What should I do if I’ve lost my B-card?

Call Customer Service immediately so we can suspend the card and prevent anyone else from using your card to gain access to a bike for which you are financially responsible.

A replacement card will be provided for a $5 fee.

While waiting for your replacement B-card to arrive, you can still check out bikes by swiping your credit or debit card at the station kiosk. You must present the credit or debit card associated with your membership account.
 

When does my membership period begin? How do I find out when it ends?

Your membership period begins the first time you check out a bike. Information about the expiration of your San Antonio B-cycle membership can be found on My Accounts on your San Antonio B-cycle web page.
 

How do I find my personal ride statistics?

Information about each member’s use of B-cycles is posted to that member’s personal B-cycle web page. Members must log in to view the information, which includes such information as the date and duration of each trip, the station from which the bike was checked out and the station to which the bike was returned, the distance pedaled, the usage fee (if any), the associated calories burned, and carbon offset.
 

How does B-cycle calculate my miles ridden, etc.?

B-cycles are equipped with an internal GPS device that tracks the miles from each bike ride. After this information is transferred to the B-cycle system and properly associated with the member who checked out the bike out for that ride, the system uses algorithms to estimate the number of calories burned and carbon emissions avoided.
 

Why does my B-card get denied at the dock or kiosk?

Upon presenting your B-card at a station kiosk or dock for authentication, the system checks whether your account is in good standing. If there is a problem, your card will be denied. Please call Customer Service at 210.281.0101 to determine the cause of the problem.
 

Am I financially responsible for damage to a bike while I have it checked out?

During the time you have a bike, you are responsible for the bike, as detailed in the User Agreement.

Can I loan my B-card to someone else?

You are responsible for any bike checked out with your B-card, as detailed in the User Agreement. If you lose your B-card, call Customer Service immediately so we can suspend the card and prevent anyone else from using your card to gain access to a bike for which you are financially responsible.

USING SAN ANTONIO B-CYCLE

How do I choose which B-cycle to check out from a B-station?

The bikes are all the same size, but thanks to clever design and an easily adjustable seat post, they fit people from 5'0" to well over 6' tall. As part of your selection process, you should inspect your preferred bike to make sure it is ready to ride. Click here for instructions on how to inspect a bike. The only adjustment you need to make before riding is to raise or lower the seat post (if necessary). Click here for instructions on how to adjust the seat post to get the seat at the right height.
 

What do I need to know about riding a B-cycle?

To familiarize yourself with the B-cycle’s features, we have prepared a guide that explains how to use the brakes, gears, bell, kickstand and other bicycle features. We also strongly recommend you read our Safety Guide and other safety information from the Texas Department of Transportation. And always wear a helmet!
 

Is it legal to ride a bike without a helmet?

San Antonio does not require helmets to be worn, but San Antonio B-cycle strongly recommends wearing a helmet whenever riding a bike.
 

Does San Antonio B-cycle provide helmets for riders?

Yes. You may check one out at the Central Hub location in Hemisfair Park during regular business hours.
 

Can minors participate in San Antonio B-cycle?

No. San Antonio B-cycle is only open to people 18 and older.

Is San Antonio B-cycle available 24 hours a day, seven days a week, year round?

Following our launch inearly 2011, the San Antonio B-cycle system will be operational year round, weather permitting. The San Antonio B-cycle system allows bike checkouts 24 hours a day, 7 days a week.
 

What if I want to return a bike during non-system hours?

Bikes can be returned any time, 24 hours a day. Three beeps and three green blinks indicate a successful return.
 

What if a bike I have checked out has a problem?

Return a damaged bike to a B-station if possible and contact Customer Service at 210.281.0101 so we can attend to the bike. If it is not possible to return the bike to a station, contact Customer Service. Do not ride a bike with damage that affects your safety.
 

What if I lose the key to the bike’s built-in lock?  

Contact Customer Service at 210.281.0101. There is a $10 fee for key replacement.
 

What happens if my bike is lost or stolen?

During the time you have a bike, you are responsible for the bike, as detailed in the Terms and Conditions. Contact Customer Service at 210.281.0101 and be prepared to make a police statement. You may be liable up to $1,000 if a bike is stolen or lost while in your possession (see User Agreement). Help San Antonio B-cycle succeed, treat a B-cycle as you would your own bike!
 

What if I am involved in an accident?

1.Call 911 if there has been an injury.
2.Contact the police.
3.Exchange and collect information with any affected or associated parties or witnesses.
4.Contact Customer Service at 210.281.0101

What if I want to reserve a bike?  

San Antonio B-cycle does not allow members to reserve a bike.
 

What if I want to keep a bike all day or longer?

San Antonio B-cycle is a bike-sharing system designed to promote the constant use and turnover of bikes for short journeys. The pricing system provides incentives for members to keep their trips short. See San Antonio B-cycle Rates. The longer the trip, the higher the usage fee. Bikes that are not returned within a three-day limit will be considered lost or stolen and members will be liable for a B-cycle replacement fee of $1,000 (see User Agreement).

Full-Day and Long-term rentals are available at our Central Hub at Hemisfair Park through Bike Alamo City. Contact 210.281.0101 for more information.
 

How do I find stations?

This website provides a map of all B-stations with real-time information about their status. An iPhone app is available with the same information. System maps are also displayed at each B-station.
 

What if I want to check out a bike, but a station is empty? How do I find stations with available bikes?

If you wish to check out a bike from a station, but there are no available bikes, you can use a web browser (www.sanantonio.bcycle.com) or iPhone app to locate available bikes at nearby stations. There is a system map located at each station.

This website provides a map of all B-stations with real-time information about the number of available bikes at each station. An iPhone app is available with the same information.
 

What if I need to return a bike and a station is full? How do I find stations with empty docks?

If you have a bike checked out and wish to return it, but there are no available docks at a station, you can use a web browser (www.sanantonio.bcycle.com) or iPhone app to locate available bikes at nearby stations. Also, if you approach the kiosk at a full station, the kiosk will provide information about nearby stations with available docks, and you can also get 15 free minutes added to your ride so you can take the bike to an open station without incurring additional usage fees.

There is a system map located at each station.
 

What do the lights and sounds on the dock signify?

The lights and sounds at a dock provide visual and audible feedback regarding checkouts and checkins. For example, they indicate:

1.When the dock has been woken up and is operational, all lights flash simultaneously.
2.When the B-cycle computer is processing a checkout request, the hourglass symbol appears.
3.When a bike is ready to be removed from its dock, you will hear and see a slow blinking of the green light and a slow beeping noise.
4.When a checkout cannot take place due to a problem with a member’s account, illumination of the bad-card symbol will appear.
5.When an individual bike or dock is broken, the red X will appear.
6.When a successful return has taken place, you will see and hear three rapid blinks of the green light and three short beeps.

How do I utilize the lock on the bike?

1. Stretch out the coiled lock and wrap the cable around a stationary object such as a pole or bike rack.
2. Look underneath the right side of the basket and locate the hole on the lock cylinder.
3. Insert the end of the lock cable into the hole and remove the key from the end of the lock cylinder. Note: Some jiggling will most likely be required. Try to jiggle the end that is inserted into the hole while jiggling the key. Eventually, the key will come out, showing that the bike lock is secured.
4. Now that the bike is locked, DO NOT LOSE THE KEY! There is a $10 charge for lost keys. When you are ready to free the bike again, insert and turn the key in the end of the cyclinder.