- How do I choose which B-cycle to check out from a B-station?
The bikes are all the same size, but thanks to clever design and an easily adjustable seat post, they fit people from 5'0" to well over 6' tall. As part of your selection process, you should inspect your preferred bike to make sure it is ready to ride. Click here for instructions on how to inspect a bike. The only adjustment you need to make before riding is to raise or lower the seat post (if necessary). Click here for instructions on how to adjust the seat post to get the seat at the right height.
- What do I need to know about riding a B-cycle?
To familiarize yourself with the B-cycle’s features, we have prepared a guide that explains how to use the brakes, gears, bell, kickstand and other bicycle features. We also strongly recommend you read our Safety Guide and other safety information from the Texas Department of Transportation. And always wear a helmet!
- Is it legal to ride a bike without a helmet?
San Antonio does not require helmets to be worn, but San Antonio B-cycle strongly recommends wearing a helmet whenever riding a bike.
- Does San Antonio B-cycle provide helmets for riders?
No. There are hygiene and safety issues with shared helmet use. It is the responsibility of the rider to supply their own helmet. We will also have them available for purchase at the Central Hub in Hemisfair Park.
- Can minors participate in San Antonio B-cycle?
No. San Antonio B-cycle is only open to people 18 and older.
- Is San Antonio B-cycle available 24 hours a day, seven days a week, year round?
Following our launch inearly 2011, the San Antonio B-cycle system will be operational year round, weather permitting. The San Antonio B-cycle system allows bike checkouts from 5:00 am to 10:00 pm, seven days a week.
- What if I want to return a bike during non-system hours?
Bikes can be returned any time, 24 hours a day. Three beeps and three green blinks indicate a successful return.
- What if a bike I have checked out has a problem?
Return a damaged bike to a B-station if possible and contact Customer Service at 210.281.0101 so we can attend to the bike. If it is not possible to return the bike to a station, contact Customer Service. Do not ride a bike with damage that affects your safety.
- What if I lose the key to the bike’s built-in lock?
Contact Customer Service at 210.281.0101. There is a $10 fee for key replacement.
- What happens if my bike is lost or stolen?
During the time you have a bike, you are responsible for the bike, as detailed in the Terms and Conditions. Contact Customer Service at 210.281.0101 and be prepared to make a police statement. You may be liable up to $1,000 if a bike is stolen or lost while in your possession (see User Agreement). Help San Antonio B-cycle succeed, treat a B-cycle as you would your own bike!
- What if I am involved in an accident?
1.Call 911 if there has been an injury.
2.Contact the police.
3.Exchange and collect information with any affected or associated parties or witnesses.
4.Contact Customer Service at 210.281.0101
- What if I want to reserve a bike?
San Antonio B-cycle does not allow members to reserve a bike.
- What if I want to keep a bike all day or longer?
San Antonio B-cycle is a bike-sharing system designed to promote the constant use and turnover of bikes for short journeys. The pricing system provides incentives for members to keep their trips short. See San Antonio B-cycle Rates. The longer the trip, the higher the usage fee. Bikes that are not returned within a three-day limit will be considered lost or stolen and members will be liable for a B-cycle replacement fee of $1,000 (see User Agreement).
Full-Day and Long-term rentals will be available at our Central Hub at Hemisfair Park through Bike Alamo City. Contact 210.281.0124 for more information.
- How do I find stations?
This website provides a map of all B-stations with real-time information about their status. An iPhone app is available with the same information. System maps are also displayed at each B-station.
- What if I want to check out a bike, but a station is empty? How do I find stations with available bikes?
If you wish to check out a bike from a station, but there are no available bikes, you can use a web browser (www.sanantonio.bcycle.com) or iPhone app to locate available bikes at nearby stations. There is a system map located at each station.
This website provides a map of all B-stations with real-time information about the number of available bikes at each station. An iPhone app is available with the same information.
- What if I need to return a bike and a station is full? How do I find stations with empty docks?
If you have a bike checked out and wish to return it, but there are no available docks at a station, you can use a web browser (www.sanantonio.bcycle.com) or iPhone app to locate available bikes at nearby stations. Also, if you approach the kiosk at a full station, the kiosk will provide information about nearby stations with available docks, and you can also get 15 free minutes added to your ride so you can take the bike to an open station without incurring additional usage fees.
There is a system map located at each station.
- What do the lights and sounds on the dock signify?
The lights and sounds at a dock provide visual and audible feedback regarding checkouts and checkins. For example, they indicate:
1.When the dock has been woken up and is operational, all lights flash simultaneously.
2.When the B-cycle computer is processing a checkout request, the hourglass symbol appears.
3.When a bike is ready to be removed from its dock, you will hear and see a slow blinking of the green light and a slow beeping noise.
4.When a checkout cannot take place due to a problem with a member’s account, illumination of the bad-card symbol will appear.
5.When an individual bike or dock is broken, the red X will appear.
6.When a successful return has taken place, you will see and hear three rapid blinks of the green light and three short beeps.
- How do I utilize the lock on the bike?
1. Stretch out the coiled lock and wrap the cable around a stationary object such as a pole or bike rack.
2. Look underneath the right side of the basket and locate the hole on the lock cylinder.
3. Insert the end of the lock cable into the hole and remove the key from the end of the lock cylinder. Note: Some jiggling will most likely be required. Try to jiggle the end that is inserted into the hole while jiggling the key. Eventually, the key will come out, showing that the bike lock is secured.
4. Now that the bike is locked, DO NOT LOSE THE KEY! There is a $10 charge for lost keys. When you are ready to free the bike again, insert and turn the key in the end of the cyclinder.